TEEM PORTAL.

Teem is an enterprise platform connecting clients with Virtual Assistants. The Portal serves both sides — clients manage and evaluate VAs, while VAs log tasks and track their own performance. I joined as sole designer, inheriting an inconsistent Figma file with no design system, in a product where task logging happens dozens of times a day per agent.

• 01Audited the inherited files — mapped components, gaps, and a task-logging flow that didn't match real usage frequency.
• 02Interviewed clients and VAs — the clearest finding was friction, not features: VAs lost time to scrolling on repeated tasks.
• 03Started with Day 1 onboarding — the highest-anxiety moment, where trust is built or lost early.
• 04Designed "default tasks" — eliminated repetitive scrolling by letting agents save and submit recurring tasks in one click.
• 05Built shared visibility as the system backbone — same data, two views — then expanded the pattern to dashboards and management views.

A unified portal on shared information architecture between client and VA views. The standout feature: default/saved tasks that reduce a multi-step scrolling action to a single click. Key screens: Day 1 setup flow, task logging with default tasks, VA performance dashboard, client management view.

VA adoption grew from 15% to 25% between March and June 2026 — a 67% relative increase in three months. The redesign also had a ripple effect — increased engagement with Teem University, the platform's skills training hub, suggesting reduced friction in core workflows freed up attention for adjacent features.